Trans-tasman Cruise

Passage Contract Updated June 2023 1. Introduction We/Our/Us means Carnival plc, trading as Princess Cruises® and, where the context permits, includes the Carrier. PCL means Princess Cruise Lines Ltd, a Bermudan company. Carrier means PCL. In selling you cruises and issuing you tickets, Carnival plc acts as a sales agent for PCL. For bookings on Royal Princess®, Majestic Princess®, Grand Princess®, Diamond Princess®, Crown Princess® and Coral Princess® cruises departing from and returning to Australia, Carrier means Carnival plc and Carnival plc acts as principal in selling and issuing your tickets. You means you and all guests in your booking. You are entering into this contract with Carnival plc trading as Princess Cruises®, ARBN 107 998 443. 2. Your agreement with Us These, and Your Booking Confirmation, are the terms and conditions under which You book Your cruise holiday and travel on any Princess Cruises® product We sell You. Once We have received the first payment towards Your cruise holiday, a legally binding agreement on these terms and conditions becomes effective between all guests on Your booking(s) and Us or where applicable, the Carrier. By making a payment, You represent that You accept and have authority from all guests (or their parent/ legal guardian) on Your booking(s) to accept on their behalf, Our Passage Contract. Parents/legal guardians accept these terms and conditions on behalf of their children. It is important that You and all Guests in Your booking read them carefully and understand them. If You were not aware of these terms and conditions when either You or Your Travel Agent made this contract, You ratify and accept that you are bound by these terms and conditions by the act of boarding the vessel for the cruise that You have booked. Every guest in Your booking will have access to the booking (excluding credit card details). Any adult guest on the booking may amend the booking. Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as 'Consumer Laws'), may apply by law for Your protection. They are designed to ensure the services provided by Us (and, where applicable, the Carrier), are provided with due care and skill and are reasonably fit for a cruise holiday. These Terms & Conditions do not alter any protection given to You by Consumer Laws. 3. Cruise itineraries are not guaranteed Many factors may affect Our ability to provide any particular itinerary. These include weather, mechanical difficulties, civil unrest or other unforeseen circumstances. We agree to use reasonable endeavours to provide a cruise in accordance with Our published schedules and itineraries. However, We do not guarantee itineraries and they do not form part of Your contract with Us. If We are unable to operate in accordance with Our published itinerary, We may in some circumstances offer You assistance or compensation in accordance with clause 31. 4. Booking and accommodation Each stateroom booked represents an individual booking and can accommodate between one (1) and four (4) guests, depending on the stateroom configuration. Each booking will be allocated a unique booking number. A single traveller supplement applies to guests occupying a room alone. If You decide to make Your Princess Cruises booking through a registered Travel Agent, any amendments or enquiries on the booking will need to be made by Your Travel Agent. A booking, and payments on a booking, can only be made by a person aged 18 years or over. You acknowledge that You have authority from all guests in the booking to make changes to Your booking. We reserve Our discretion to refuse to accept a booking request from any guest or group for any reason, acting reasonably. 5. Your Fare Your fare is determined by the fare type, the number of guests in Your stateroom, its location on the ship, the amenities offered, taxes, fees and port expenses (which are all subject to change), and any applicable airfares including taxes and fees, transfers and hotel accommodation. The cruise fare includes onboard accommodation, main meals, entertainment, some activities onboard, gym and some fitness classes, as well as taxes, fees and port expenses. Additional charges may apply to some entertainment and activities, and main meals at onboard specialty restaurants. A number of optional extras are available that are not included in the cruise fare including drink purchases, some onboard activities, shore tours, shopping, wifi internet, laundry services, day spa services, fitness classes and additional dining options. Once booked, Your fare may be subject to increased taxes, fees and port expenses. You will be notified of this before it is added to Your fare or to Your onboard account. In the event that a displayed price is incorrect, subject to any requirements under the Consumer Laws, We may retract the price and /or withdraw the product from sale and refund any payments made at the incorrect price. Sometimes We will release promotional fares. These can be offered and withdrawn at any time. If after booking You decide to change to one of these promotional fares, You may need to cancel Your existing booking and Our ‘Cancellation and Refunds’ Policy outlined in clause 14 will then apply. We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to You at the time of booking will be inclusive of any applicable fuel supplement. 6. Onboard credit Onboard credit (OBC), which may also be referred to as Onboard Spending Money, may sometimes be offered as part of a promotional campaign (Promotional OBC) or it can be pre-purchased (Purchased OBC). Onboard credit is a monetary amount in a specified currency which is applied to Your onboard account to be used for onboard purchases, excluding casino credit and medical expenses. Any unused portion of Promotional OBC will expire at the end of Your cruise and is not redeemable for cash at any time. Any Purchased OBC will be refunded at the end of the cruise if not used. All types of onboard credit are not transferable between any cruises, including back-to-back cruises. 7. Deposits and Payments Your booking is not secure until We have received a deposit in cleared funds. If Your deposit as indicated on Your booking confirmation is not received by Us within three (3) days from the date that You make the booking, Your booking will be cancelled automatically by Our system. DEPOSITS A deposit is required for all guests (including third and fourth berths) travelling on a cruise/cruisetour. The amount of deposit varies according to the cruise itinerary and length. World Cruise (including segments 45 days and longer) - 30% of the cruise/cruisetour fare. All Other Cruises - 20% of the cruise/cruisetour fare. Time of Booking - Days from Sailing Deposit Due within: 76 days or more 3 days of booking 31 to 75 days 48 hours of booking 30 days or less 24 hours of booking For bookings on Island Princess World Cruise (and any liner options 45 days or longer) made prior to 321 days before departure, guests may have their deposit split into two payments. World Cruise (and any liner options 41 days or longer), made prior to 271 days before departure, guests may have their deposit split into two payments. FINAL PAYMENTS Princess Cruises must receive the balance of the cruise fare according to the following schedule: Sailing Length Final Payment Date 24 nights or less (including World Cruise Segments) Final Payment due 90 days prior to sailing 25 nights or more (including Full World Cruise and World Cruise Segments) Final Payment due 120 days prior to sailing It is essential that You make final payment by the due date and in accordance with the type of fare You have purchased. If payment is not received by the due date, bookings will be automatically cancelled and Our ‘Cancellation and Refunds' policy as set out in clause 14, will apply. From time to time, We may release promotional fares that have different payment conditions. Please ensure You check the payment conditions at time of booking. If You are making a booking within the 'Final Payment due' period of Your selected cruise, full payment is required at the time of booking. 8. Payment service fees When booking directly with Princess Cruises, service fees apply to payments made by credit cards or by PayPal. Service fees for credit cards, per transaction, are 1.1% for Visa and MasterCard, 2.75% for American Express and 2.3% for Diners Club cards. For PayPal transactions, a 1% service fee applies. BPAY® Pay for your cruise from your Australian bank account via internet or phone banking using BPAY. Please note, the BPAY Reference Number is unique for each Princess Booking, so can only be used to make payments specifically to that booking. BPAY is free and easy to use. Once the payment has reached your booking you will be emailed a new booking confirmation with an updated balance. Please note, it may take up to 3 bank business days for your BPAY payment to reach your booking. There is no service fee for debit card or BPAY payments. Service fees are subject to change and will be advised at the time of payment. 9. Waitlist Bookings If Your requested cruise or stateroom category is unavailable, You can choose to create a 'waitlist booking'. This means that if Your requested cruise or stateroom category becomes available, You will be sent a ‘waitlist match' via email. Once sent, You have until the date listed on the ‘waitlist match’ to accept the booking or it will automatically cancel. If accepted, Your booking will be subject to Our normal ‘Deposits and Payments’ and ‘Cancellation and Refunds’ policies outlined in this Passage Contract. There is no deposit required for guests who already have a booking and would like to waitlist for a different stateroom category on any cruise. For a waitlist only booking, a deposit of $200 per booking is required. If Your waitlist is accepted the waitlist deposit paid will contribute to Your booking deposit. If You do not accept the waitlist match, or a waitlist match does not become available, the waitlist deposit is fully refundable. 10. Changing Your cruise holiday If You choose to change Your booking to a different cruise, or to a different sector of a World Cruise, it will be considered as a cancellation of Your original booking. In this instance, Our cancellation charges, as per Our 'Cancellation & Refunds' policy, will apply. 11. Name changes Once You have made Your booking, please check Your invoice on 'Cruise Personalizer', or with Your Travel Agent to ensure the details are correct. Should You need to make changes to Your booking (spelling corrections or to replace a guest*), no administration fees will apply. Please note however, that additional fees charged by airlines for any changes will be passed onto guests. *One original guest from the booking must always remain in the stateroom. If all original guests cancel / are replaced, the booking will be considered cancelled and will be subject to Our ‘Cancellation and Refunds’ Policy set out in clause 14. If a cancelling guest was the only person that qualified the booking for a promotional fare (eg. past guest fare), additional and remaining guests will no longer be entitled to the promotional fare. The booking will revert to a different fare and the remaining guests will need to pay the difference in cost, if any. Changes can only be made up to 48 hours before departure. 12. Stateroom changes and upgrades When making a booking with a specific stateroom number, please advise Us or Your Travel Agent if You do not want Your stateroom changed. This means that You will not be offered a complimentary upgrade to a higher priced category, if one was to become available. Please note that Your specific stateroom number and bedding configuration can still be changed for operational reasons, including when the number of people booked in the stateroom is less than the number of beds in the stateroom. In addition, when a booking is made and a specific stateroom number is not selected (known as a 'Guarantee'), the stateroom will be allocated at Our discretion in the category booked, or a higher priced category, at a later date. 13. Travel Insurance We strongly recommend You purchase comprehensive international travel insurance at the time You pay Your deposit. As Australian Medicare and New Zealand Accident Compensation Corporation do not cover Your travel onboard, it is important that international travel insurance is purchased for all voyages (including domestic Australian itineraries which do not visit international ports). If You do not purchase travel insurance, You may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan. 14. Cancellation and Refunds Although We would love to see You onboard, We understand that plans can change. Should You need to cancel Your booking, We ask that You notify Your Travel Agent or Our Contact Centre at Your earliest convenience. The refunds or cancellation charges that will be payable depend on the departure date of Your cruise or cruisetour and the amount of notice You give Us, as follows: Cruise and Cruisetours Sailings 24 nights or less (including World Cruise Segments) Days prior to Cruise or Land Package Departure Item(s) Assessed Cancellation Charge# 181 days or more None None 90 to 180 days Cruise fare Deposit Amount 43 to 89 days All Items 25% of Total Cost 15 to 42 days All Items 50% of Total Cost 14 days or less All Items 100% of Total Cost Sailings 25 nights or more (including Full World Cruise and World Cruise Segments) Days prior to Cruise or Land Package Departure Item(s) Assessed Cancellation Charge# 181 days or more None None 120 to 180 days Cruise fare Deposit Amount 64 to 119 days All Items 50% of Total Cost 43 to 63 days All Items 75% of Total Cost 42 days or less All Items 100% of Total Cost Note: 'Total Cost' is the total amount payable to Us for Your booking. #Any additional fees charged by airlines, hotels or transfer providers due to cancellations, will also be passed on to the guests. Once a Future Cruise Deposit is applied to a booking, it is considered ‘cash' and is subject to Our standard ‘Cancellation and Refunds’ Policy. This includes World Cruise bookings. Pre and Post Cruise Hotel Packages Days prior to Cruise or Land Package Departure Cancellation Charge 57 days or more Full refund 29-56 days 50% of Total Cost 15-28 days 75% of Total Cost 14 days or less 100% of Total Cost *Cruise Hotel Package departure is the earliest between cruise, cruisetour or hotel package start date. Important note, Your travel agent and promotional fares may have different cancellation and refund conditions. Please ensure You check these at time of booking. 15. Princess EZair® Bookings, Payments and Cancellations Bookings We act as agent for the airline carrier in making Your flight booking through the Princess EZair® tool. It is important that You are familiar with Your airline's terms and conditions, including important liability limitations. IATA Conditions of Contract are available at the IATA website. Fares You have the option of booking Restricted Air or Flexible Air. Prices are per person inclusive of all flight taxes and fees except locally payable airport taxes. You should check baggage restrictions with Your airline as fees may apply. Restricted Air Changes are not permitted for Restricted Air bookings. In accordance with the terms and conditions of Your airline, any changes, including name changes will result in cancellation without refund and require rebooking which may be subject to higher fares. Failure to check in will result in cancellation of Your flights, including Your return flight. Flexible Air In accordance with airline policy, name changes will not be permitted and will require cancellation and rebooking, which is subject to availability and possibly higher fares. Failure to check in will result in cancellation of Your flights, including Your return flight, in accordance with airline policy. The following cancellation charges apply to Flexible Air. Days prior to flight departure Cancellation Charge 46 days or more Full refund 45 days or less 100% of total airfare Payments Payment for Restricted Air is required at time of booking and must be made by credit card. Payment for Flexible Air is due at the final payment due date of Your cruise. If You book Flexible Air after the final payment date of Your cruise or if You have fully paid for Your cruise, You will be required to pay at the time of booking by credit card. Service fees for credit cards, per transaction, are 1.1% for Visa and MasterCard, 2.75% for American Express and 2.3% for Diners Club cards. For PayPal transactions, a 1% service fee applies. There is no service fee for debit card or BPAY payments. Service fees are subject to change and will be advised at the time of payment. The total amount payable for Your booking, including any applicable surcharges will be advised to You before You proceed with payment. Changes and Cancellations Please note that cancellation of Your air booking does not result in cancellation of Your cruise. If You also wish to cancel Your cruise please refer to the 'Cancellation and Refunds' section of the terms and conditions applicable to Your cruise. Cancellations of Your cruise will result in cancellation of Your air. The guest who appears on the flight booking must be the guest who travels on the cruise associated with the flight. Late Arrival Protection Booking through Princess EZair® offers You ‘Late Arrival Protection’. In the event Your flight is delayed, and You are unable to meet the ship in time for embarkation as a result of the delay, We will cover the cost of a replacement commercial flight to the next available port to meet the ship. Please note, Late Arrival Protection only covers airline delays, it does not cover You if You miss Your flight for any other reason. Additionally, if no replacement flight is available due to circumstances such as a severe weather event or natural disaster We will not be required to provide a replacement flight. Late Arrival Protection will not cover any additional costs such as meals and accommodation as a result of airline delays. Additionally, as airline delays are outside Our control, Your cruise fare will not be reimbursed in the event You miss part or all or Your cruise. For this reason, We strongly recommend You take out comprehensive international travel insurance. 16. Pregnancy Guests who are pregnant at the commencement of their cruise are required to supply a physician’s 'fit to travel' note, including Your estimated due date, prior to embarkation. We are unable to accept any guests who will have entered their 24th week or later at any time during the cruise. 17. Minimum age to travel Royal Princess®, Majestic Princess®, Diamond Princess®, Crown Princess®, Grand Princess® and Coral Princess® cruises departing and returning to Australia. To ensure there is suitable supervision, there needs to be at least one guest 18 years or older in each stateroom. However, to accommodate families cruising together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is 16 years or over. For cruises departing from an Australian port between 1 November and 7 January, We will permit a quota of 20 guests per cruise who are under the age of 19 and not accompanied by a responsible adult. Once this quota is filled, We will require guests who are under the age of 19 to travel in the same room as a responsible adult 19 years or older. In addition, from 8 January to 31 January, We will permit a quota of 60 guests per cruise who are under the age of 19 and not accompanied by a responsible adult. Once this quota is filled, We will require guests who are under the age of 19 to travel in the same room as a responsible adult aged 19 years or older. We can advise You at the time of booking whether the limit applies to Your booking. Princess Cruises can waive the responsible adult requirement at its discretion. Any requests for review of a waiver application decision can be made by contacting Princess' Customer Service Team. In determining waiver requests We will take into account, the risks of an unauthorised event occurring, the risks of secondary supply of alcohol to minors or any other risks of excessive behaviour. The responsible adult is accountable for guests under 19 years of age in their stateroom for the duration of the cruise, and the 'Travel Restrictions and Rights of the Captain' under clause 32 will be applied to anyone who displays disruptive behaviour. For cruises operating in Japan: To ensure there is suitable supervision, there needs to be at least one guest 20 years or older in each stateroom. However, to accommodate families cruising together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is 16 years or over. For cruises operating in Taiwan and Singapore: To ensure there is suitable supervision, there needs to be at least one guest 18 years or older in each stateroom. However, to accommodate families cruising together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is 16 years or over. All other Princess Cruises'® ships To ensure there is suitable supervision, there needs to be at least one guest in each stateroom aged 21 years or older. In order to accommodate families cruising together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is aged 16 or over. 18. Children & Teenagers Children love to cruise and Princess Cruises® welcomes them onboard. Due to limited neo-natal facilities onboard and at the destinations We visit, the following minimum ages apply: Itinerary Minimum age at date of sailing Transocean crossings (Atlantic, Pacific, Indian, Antarctic, Arctic, etc.) and remote itineraries where there are more than two consecutive sea days. Any other itinerary which may in the opinion of the Medical Department present a significant risk to infants between 6 and 12 months of age requiring emergency medical care - - This would include World Cruises (excluding coastal segments), South America, Panama Canal, crossing the Tasman Sea (Australia-New Zealand), South Pacific Islands, including Hawaii-Tahiti (excluding fly cruising to French Polynesia with local cruising only). All requests for an exception to the policy for infants between 6 and 12 months must be approved by the Chief Medical Officer. 12 months All other itineraries 6 months Escorted cruisetours 5 Years In addition, infants aged between six (6) months and three (3) years must remain with their parent/legal guardian at all times. For the safety and enjoyment of all onboard, there are limits on the number of children and teenagers that can be carried within different age groups. The age of the passenger on the day they board the cruise, is the age We use for the entire holiday. We can advise You at the time of booking whether We are able to accept bookings for children on the cruise You have chosen. Parents/Legal Guardians are responsible for children at all times. If a child displays dangerous or disruptive behaviour, the 'Travel Restrictions and Rights of the Captain' will be applied to both parent/legal guardian and child. Children's access to pools and spas may be restricted and adult supervision is required. Prams and strollers must be collapsible and capable of being stored in Your stateroom. 19. Children Centres Children less than three (3) years of age are welcome to use the Children Centres' facilities under the direct supervision of their parent/legal guardian. To attend the Children Centres without a parent/legal guardian, children need to be three (3) years of age or over and toilet trained. Use of the Children Centres requires daily registration and entry is on a first-come-first- served basis as places are limited. On all ships, except Pacific Princess®, group child minding for children three (3) to 12 years is available between 10pm and 1am only, for a charge. 20. Visa’s Passports and Vaccinations When booking a cruise visiting an international port, You are responsible to ensure You have all necessary visas, vaccinations and travel documents, including a passport that is valid for the minimum duration required based on the countries You are visiting. Your passport must be valid for a minimum of six months beyond the date of Your cruise return and have sufficient blank pages for entry and exit stamps and visas. Without the necessary passport, visas and/or vaccinations, local authorities may deny You boarding, prevent You from going ashore, issue a fine or deny the ship entry into the port. It is Your responsibility to ensure You have all the necessary documentation which permits You to travel, including visas for ports at which You do not intend to disembark. We will not provide You with a refund or reimbursement for any expenses or losses incurred as a result of Your failure to comply with these requirements. In addition, travel on a round trip cruise from Australia will not be recognised by Australian Immigration to have left Australia and therefore the cruise cannot be used to revalidate an Australian visa. 21. Identification Requirements for Domestic cruises For Australian domestic voyages (cruises that do not visit a foreign port), a valid passport or government issued photo identification is required (QLD 18+ cards can be used as a form of ID accompanied by a copy of a birth certificate). For Australian domestic cruises, a current Medicare card can be used for guests under 18 years of age. For New Zealand domestic voyages, an original or certified copy of the child's birth certificate or a school pass with photo will be accepted for guests under 18 years of age. All identification documents must be original. 22. Prohibited items To ensure a safe and enjoyable holiday for all Our guests, items which may pose a risk to the safety of guests and crew are not allowed to be brought onboard Our ships including: Irons, kettles, coffee machines, baby bottle warmers, candles, heating devices, illegal drugs, illicit substances, flammable liquids, weapons (including knives of any kind), hoverboards (Flyboards or similar devices), remote control devices of any kind, such as drones, and power boards with surge protection devices. In addition certain electrical items and personal grooming devices, such as power boards (without surge protection devices), laptops, phone and camera charges, hair dryers and straighteners, curling irons and shavers may be allowed onboard if they are deemed to be in a safe and proper working condition, and used with proper caution. However, if such devices are deemed to pose a hazard, they will be confiscated and available for collection at the end of the cruise. All luggage, including hand and check-in, will be x-rayed at embarkation. In addition, it may be necessary for Our staff and other parties, such as port and government agencies, to search You and Your luggage. You agree to allow such searches. Any prohibited items or items which may pose a quarantine or safety risk found in hand or checked in luggage will be confiscated and, if appropriate, will be available for collection at the end of the cruise. If the confiscated item is not collected at the end of the cruise, You must contact Us within three (3) days of disembarking to claim the item if Your item is appropriate to be returned. If You do not contact Us within this time Your item will be destroyed. All items purchased during Your cruise will be subject to applicable quarantine clearance procedures by local authorities on disembarkation. We can deny boarding or disembark any person in possession of any weapons or illicit substances. We may also hand these items over to law enforcement agencies. 23. Onboard Purchases All Princess Cruises’ ships operate on a ‘cashless’ system. When You become OceanReady® using the MedallionClass™ App, You will be asked to add a credit or debit card (Visa, Mastercard or Amex) which will be associated with Your Medallion® wearable (the “Medallion”). The Medallion is what You will use onboard for all Your onboard purchases. As an alternative to using a credit or debit card, You can add funds to Your Medallion using cash. Where You do use a credit or debit card, We will obtain pre-authorisations from Your bank for the amounts spent on each day of Your cruise. These amounts are not actual charges, although they may appear like a charge on Your bank account or statement, they are holds to ensure You have sufficient funds available to settle Your account. Please be aware that while they are not actual charges, the pre-authorisations will be deducted from Your available bank account/credit card balance. At the end of the cruise, the final amount of Your onboard account will be charged to Your debit or credit card in full. Once the full amount is charged to Your card, We will contact the bank to have the pre-authorisations released; however some banks may hold these for up to 30 days. To help speed up this process We recommend getting in contact with Your bank or card issuer before Your cruise to advise them of Your travel plans. Service fees apply to all onboard credit card transaction. Service fees for credit cards, per transaction, are 1.1%. There is no service fee for debit card payments. This fee will be charged once only at the end of the cruise. 24. Alcohol & gambling We are committed to the responsible service of alcohol. There may be times when We consider it appropriate to refuse the service of alcohol to a guest for any reason. To consume alcohol or gamble onboard, the following minimum ages and corkage charges apply: Departing from and returning to Australia/New Zealand and cruising China, Europe and Singapore, unless voyage falls into column 3 Japan All other Princess Cruise departures Including sectors of longer international relocation voyages which may otherwise fall into columns 1 or 2 Minimum age 18 years 20 years 21 years Corkage (per bottle)* AU$30/US$20 $AU$30/US$20 AU$30/US$20 *Corkage charges apply to wines and/or champagne brought onboard and consumed in the dining room or alternative restaurants, including additional bottles irrespective of where they are intended to be consumed, as outlined in the Bringing Alcohol Onboard section below. Corkage charge is in the operating currency on the ship. Government issued photo identification may be requested (Queensland 'Adult Proof of Age Card' will be accepted; however the older version of Queensland 'Card 18+' will not be accepted). Bringing Alcohol Onboard On the day of embarkation, guests are permitted to bring one 750ml (no larger) bottle of wine or champagne onboard per voyage, which will not be subject to a corkage fee if consumed in Your stateroom. Additional wine or champagne bottles are welcome, but will incur a AU$30/US$20 corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits, or beers are not permitted. Any beverages purchased during the cruise at any port of call will be collected at the gangway for safekeeping and will be delivered to Your stateroom on the last day of the cruise. Princess Cruises is not responsible for any alcoholic beverages confiscated by local security staff. These items are not eligible for monetary refund or replacement 25. Smoking Smoking is not permitted indoors on any of Our ships. This includes in staterooms and on private balconies. For those who smoke, there are designated outdoor areas where smoking is permitted and this information will be communicated to You onboard. The use of electronic cigarettes is allowed within the confines of the guest's stateroom (balcony not included) and within designated smoking areas only. 26. Lost or damaged luggage and personal belongings Please make sure that all valuable and important items, such as jewellery, medicines, fragile items, and camera/computer/electrical equipment are carried in Your hand luggage and not packed in Your main luggage/suitcase or left unsecured in Your room or elsewhere onboard ship. Once onboard, all valuables and important items should be stored in Your in-room safe. In the event You lose any items onboard, please notify Reception immediately. If You have already disembarked please contact Our Customer Service Team. Due to hygiene reasons, any unclaimed clothing items will be destroyed at the end of the cruise. All other items not claimed within 3 weeks of the cruise return will be donated to charity or destroyed. Where Consumer Laws and other laws permit Us to exclude Our liability, We will not be liable for loss of, or damage to, any luggage or other belongings, unless caused by Our proven negligence or failure to provide services with due care and skill or that are reasonably fit for purpose. 27. Your health You warrant that You are medically and physically fit for travel, and that such travel will not endanger Yourself or anyone else. Our medical centres are not required to be and are not equipped to the same standards as a land based hospital nor are they designed for the provision of extensive or continuing treatment. It is up to You to ensure that if You require doctor’s clearance to travel that You obtain that clearance. We may request that You provide such clearance to Us at any time. If a guest has a condition that We decide may seriously affect the enjoyment, health or safety of themselves or any other person onboard, We can refuse or cancel a booking. Such decisions will be made giving reasonable consideration to Your circumstances and We will advise You of Our decision as soon as possible. Where Your booking is cancelled You may be entitled to a refund. Guests with restricted or limited mobility and those with medical conditions must be self-sufficient or travel with a carer or someone who can assist with day-to-day activities. Our crew and medical staff are unable to act as personal carers. Guests who are bringing a wheelchair or mobility aid onboard must advise Us at the time of booking. You must provide Your own wheelchair or mobility aid and must ensure it can be stored inside Your cabin. Limited areas of the ship may not be wheelchair accessible. Please note that some ports can only be accessed using the ship’s tenders. Tender boats and tender ports are generally not accessible to guests confined to a wheelchair or with significant mobility impairments. 28. Onboard medical centre Each ship has a medical centre that is staffed by qualified, licensed doctors and nurses, who, in addition to routine clinic hours, are available 24 hours a day in the event of an emergency. All of Our medical centres are well equipped to handle most medical conditions and are accredited to international healthcare quality standards. All cruises on Our ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation and private health insurance. Consultations, treatments and medication are charged at private rates and must be paid by You and claimed through Your international travel insurance. While all of Our medical centres are equipped to handle many medical conditions, there may be occasions where it becomes necessary to disembark or evacuate a guest to receive further essential medical treatment. To ensure guest safety, this decision will be made by the onboard doctor and the Captain. All of Our medical centres are only for medical needs arising onboard and cannot cater for treatments that You know You will require while on holiday. We are not a healthcare provider and may not be held liable for the sickness, injury or death of any guest arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise. 29. Other service providers and arrangements onshore While We specialise in cruising holidays, You may choose to book other services with Us such as flights, accommodation, transfers and shore excursions. We can assist You in making these arrangements; however, We act only as a booking agent. The service providers are solely responsible for the information and service offered and their conditions will apply. Where possible, We will assist in addressing any concerns You may have with the service providers. Any arrangements made by or for You are Your responsibility and entirely at Your own risk. Please note, airline terms and conditions may require full non-refundable payment prior to Princess Cruises' normal payment conditions. In the event that You go ashore You do so at Your own risk. You are responsible for adhering to the local laws, regulations and customs. We take no responsibility for any injury or loss that occurs while You are not onboard the ship. 30. Shipboard Environment There are some inherent features of travel by cruise ship which You should be prepared for. Some noises and vibrations are associated with the normal operation of the ship. Maintenance may occur in certain areas of the ship while You are onboard which may affect access to these areas. Weather conditions may also require Us to restrict access to certain areas of the ship for safety reasons. 31. Ship & itinerary changes We will do everything We reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect Your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances. In addition, We may charter all or part of the ship, or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the cruise due to operational or commercial requirements. We will notify You of these changes as soon as We can. If We are forced to cancel Your cruise for any reason prior to departure We will provide a full refund. Since Your itinerary is not guaranteed, please do not make any important arrangements or meetings based on the proposed itinerary. Changes within Our control Where We make a significant change to the ports in Your itinerary prior to departure and this is due to a circumstance within Our control, for example for operational or commercial requirements You will have the choice of: the new itinerary; an alternative cruise of comparable standard, if available; or cancelling the cruise for a full refund of Your fare paid. For the purposes of this clause, 'significant change' means a change to the city of departure or disembarkation, or to the majority (by number) of the other ports in Your itinerary. Changes outside Our control If it is necessary to change the itinerary due to safety, maritime law, severe weather, to protect human life or health or other factors outside Our control, We will attempt to offer a revised itinerary as close as possible to the original itinerary. We will not provide any compensation in connection with the revised itinerary unless Consumer Laws require otherwise. 32. Travel Restrictions and Rights of the Captain During the cruise the Captain will exercise complete control over the ship and take such actions as he or she thinks necessary to preserve the safety and integrity of the ship and the comfort, safety and enjoyment of the guests and crew. You are responsible for ensuring that no travel restrictions apply to You. If police or any other authority in any jurisdiction notify Us of, or We otherwise become aware of, any matter that reasonably causes Us to believe Your presence onboard presents a risk to Your own health or safety or the health or safety of other guests and crew, We, or the Captain, may deny You boarding and may refuse or cancel any bookings from You. Once the cruise has commenced, if a guest seriously affects the safety, well-being or enjoyment of themselves or any other person onboard, the Captain has the right to confine, sedate or disembark the guest. In such cases, We are not responsible for any expenses including Your return home. In addition, You will not be entitled to any refunds. While the Captain will always act reasonably in these circumstances, You accept that the safety, well-being and enjoyment of everyone onboard, comes first. 33. Leaving the cruise early If You are required, or choose, to leave the cruise for any reason (unless caused by Our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), We are not responsible for any expenses, including Your return home. This also applies if You do not return to the ship in time for sailing after a port visit. If We assist You with any costs, You will need to repay Us on Your return. In addition, You will not be entitled to any refunds. 34. Princess Local Partnership Program Princess Cruises is committed to supporting communities in the destinations We visit. As part of Our Princess Local Partnership Program, a $2 donation will be automatically added to the onboard folio of each guest aged 18 years or over on all New Zealand itineraries (including Australia & New Zealand combined itineraries). The donation will be used towards community based initiatives in the destinations We visit. This is an optional donation and You may remove it from Your account at the Guest Services Desk before You disembark. Visit the Princess Cruises website for more information on our latest Princess Local Partnership Initiatives. 35. Limitation of liability for Recreational Services Save for liability for significant personal injury caused by Reckless Conduct by Us or Our servants or agents, We exclude liability for all Excluded Recreational Liabilities arising out of the supply of Recreational Services. 36. Time limits for claims You agree to use all reasonable efforts to report any complaints or claims onboard, or otherwise bring the matter to Our attention as soon as possible. You acknowledge that failure to bring any matter to Our attention whilst onboard will limit Our ability to investigate the matter following Your cruise. Where Consumer Laws and other laws permit Us to exclude Our liability, We will not be liable for: loss of, or damage to, any luggage or other belongings sickness, injury or death, unless caused by Our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose. In addition, Our liability will be reduced in proportion to any negligence or fault on Your part. 37. Severability These Booking and Passage Conditions must, so far as possible, be interpreted and construed so as not to be invalid, illegal or unenforceable in any respect, but if a provision, on its true interpretations or construction is held to be illegal, invalid or unenforceable: that provision must so far as possible, be read down to the extent that it may be necessary to ensure that it is not illegal, invalid or unenforceable and as may be reasonable in all the circumstances so as to give it a valid operation; or if the provision or part of it cannot effectively be read down, that provision or part of it will be deemed to be void and severable and the remaining provisions of these Booking and Passage Conditions will not in any way be affected or impaired and will continue notwithstanding that illegality, invalidity or unenforceability. 38. Choice of law and jurisdiction This contract is governed by the laws in force in New South Wales. You agree that any action You bring against Us will be brought in New South Wales, Australia. If You have a claim against Us, You agree only to bring action against Us and not any of Our related bodies corporate as defined in the Corporations Act 2001(Cth). 39. Privacy Privacy laws safeguard Your personal details. Security Cameras For the safety and security of Our guests and crew, We use Closed Circuit Television (CCTV) to monitor and record public areas onboard all Our ships. In addition, shipboard crew may use body mounted cameras for security purposes. This footage and accompanying audio recording is confidential and is not available for viewing, unless required or permitted by law. We are not responsible for any consequences arising from the viewing or other use of this footage. Personal Information During the booking process and Your cruise holiday, We ask for personal information about You. By providing this information, You authorise Us to handle Your personal information in the ways indicated below: to collect personal information within the meaning of the Privacy Act 1988 (Cth) or any other applicable privacy legislation, about You: from any third party making a booking on Your behalf for cruise administration purposes; from any guest in Your booking or if You are travelling as part of a group - from any guest in the group for cruise administration purposes; from any third party where it is necessary to provide a health service to You (including a medical disembarkation) and You are unable to provide the information directly; for security purposes; for accident/incident reporting, investigation and management purposes; Where lawful and reasonably necessary to perform Our functions or activities, We may be required to collect sensitive information including, information about health, race and criminal record. to disclose Your personal information: to Our service providers, including mailing houses, ticketing companies, marketing agencies, emergency response providers, claims processors and lawyers for the purpose of enabling them to provide relevant services; to Our customer database service providers which are located in the United States and India; to related entities within the Carnival group of companies (headquartered in the United States and the United Kingdom with registered branch offices in Australia, New Zealand and Japan) for cruise administration and business operation purposes; to Your travel agent for cruise administration purposes, including any information relating to travel bans; to other guests in Your booking or where You book as part of a group - to every guest in Your group (excluding credit card details); to an emergency contact person You have nominated for emergency management purposes; to government departments/agencies/bodies responsible for customs, immigration, ports, quarantine and law enforcement, including police In Australia, New Zealand and each of the ports in Your itinerary, for reporting purposes; Where lawful We may also be required to disclose sensitive information about You to the entities listed above. to use and disclose Your personal information, and, where lawful, Your sensitive information: for product research and development purposes, including conducting past guest surveys; for sending You information about Our products and services, including by email and messaging services such as SMS, and to Us contacting You by telephone and fax (You may request to be removed from Our contact lists at any time); for reporting, assessing, investigating, processing and otherwise managing accidents/incidents, including disclosures to lawyers and insurers; for public health and quarantine purposes; for medical treatment (including medical disembarkation) purposes, including disclosures to health service providers, medical evacuation assistance companies, hotels, airlines, travel agents and, where You are unable to consent, next of kin. where Your onboard expenses are charged to someone else's credit card – to deliver onboard account statements regarding those expenses to the credit card holder; where We need to disclose Your personal information to someone who is not in Australia – to transfer Your personal information outside Australia; where We need to disclose Your health information to someone who is not in New South Wales or to a Commonwealth agency – to transfer Your health information outside New South Wales or to the Commonwealth agency; in the event that You lodge a complaint or claim about any matter with or in relation to Us – to use and disclose Your personal information for the purpose of reporting, assessing, investigating, processing, responding to and resolving Your complaint or claim, including disclosures to relevant government departments/agencies/bodies, courts/tribunals, Your travel agent, any authorised representative acting on Your behalf and lawyers. You also authorise Us to collect from any third party sensitive information about You within the meaning of the Privacy Act 1988 (Cth), and for any third party to disclose personal information about You to Us, for the above- mentioned purpose. For further information please refer to the legal section of this website or contact Us on: Email: privacy@princess.com.au Post: PO Box 1429, Chatswood NSW 2057, Australia MedallionClass® Where available on MedallionClass ships and at certain resorts or destinations, We collect information from and linked to Your use of your Medallion wearable, as well as information collected through OCEAN® websites and applications, including MedallionClass, PlayOcean®, and Ocean® Casino (together with MedallionClass ships and destinations, the “MedallionClass Services”), Your use of the Medallion during Your holiday, and from Your booking and interactions with Our services on-board and in select resorts. The wearable Medallion allows us to collect Your position and movement information through sensors and readers located throughout Our MedallionClass ships and in certain resorts and properties which emit a signal that detects the presence of the Medallion. This allows Us to gather information about Your position and location within the ship and Your movements on-board. The Medallion technology is not a global positioning system and cannot detect the precise geolocation (lat/long) of an individual. The Medallion is linked to Your other personal information associated with Your registration and traveller profile. We use this information to enable certain personalised features and Services online and during Your holiday. For example, We use this information to locate You during your holiday and enable You to locate other members of Your family, to contact You and deliver requested Services to Your location (e.g., food delivery), to send You content or messaging relevant to Your location and to customise Your interactions with Our services. We may also use this information to monitor and protect the health and safety of Our guests, including to conduct contact tracing, or investigate wrongful acts or allegations as appropriate. We may also use this information, individually and in aggregate, to develop and improve Our services and to understand the movement patterns and behaviours of guests on Our ships. When You make a purchase through the MedallionClass Services using Your Medallion, We will process the commercial information You have on file in order to complete Your transaction, detect and prevent fraud, and to inform Our advertising and marketing. 40. Dictionary In these terms and conditions: "Australian Consumer Law" means schedule 2 of the CCA and any equivalent state or territory legislation; "CCA" means the Competition and Consumer Act 2010 (Cth); "Consumer Guarantee" means right or guarantees a guest may have under the Australian Consumer Law or other rights in relation to the supply of goods or services that cannot lawfully be excluded or limited; "Consequential Loss" means any loss or damage suffered by a guest or any other person that is indirect or consequential, including but not limited to loss of revenue, loss of income, loss of business, loss of profits, loss of goodwill or credit, loss of business reputation, loss of use, loss of interest, damage to credit rating or loss or denial of opportunity; "Excluded Recreational Liabilities" means liabilities described in section 139(3) of the CCA which, without limitation, includes liability for death, physical or mental injury, or contraction or aggravation of any disease; "Reckless Conduct" has the meaning set out in section 139A(5) of the CCA; and "Recreational Services" has the meaning set out in section 139A(2) of the CCA.