At Deck Chair Cruising we know what it is like to receive unwanted emails & Phone calls (SPAM).We hate it! And that is why we are committed to respecting your privacy to the highest degree.
Our privacy statement covers the following issues:
How is your information collected?
When your personal data is collected, it is done with a secure encryption connection. All care is taken in ensuring that your personal data is safe at all times.
Deck Chair Cruising will collect details relevant to securing your quote and/or booking via the www.dccruising.com.au website. Your information may be necessary for us to provide you with the goods and services you have requested, to protect or enforce our legal rights or interests, or as required by law.
We may also ask you to volunteer your feedback to enable us to improve our service or consider the wider needs of our customers or potential clients.
Wherever possible we will collect your personal information directly from you. If your personal information is collected from a third party we will take reasonable steps to ensure that you are aware that this has been done.
How is your information used?
It is important to note that Deck Chair Cruising is an internet agent for multiple cruise companies and we are collecting your information to make a booking with these cruise lines.
Whilst we do process your booking we do not personally provide the cruises or make the rules in regard to their conditions or itinerary changes. We also have no control over the listed companies using your information outside our guidelines - they do however, have a very similar privacy statement. The information you provide may also be used to fulfill our legal requirements (for example, disclosure to law enforcement agencies).
We also use your email address if you have opted-in to receive our periodic newsletter or special offers. You can notify us at any time to be removed from our client database if you do not wish to receive offers in the future.
We may use your email address to reach and engage with you on third party advertising platforms such as Facebook, Google Adwords, Microsoft Bing. You can request for us to delete your information and clear your cookies at any time.
We do have an unsubscibe link on every newsletter or you can email us with your request to remove you at: firstname.lastname@example.org
When is your information disclosed?
We respect the privacy of your personal information and we will take all reasonable steps to keep it confidential. We will not sell or otherwise provide your personal information to a third party or make any other use of your personal information, for any purpose which is not incidental to the primary purpose of collection, being for the provision of goods or services requested by you. For removal of doubt, personal information will not be used for any purpose, which a reasonable person in your position would not expect.
We will only disclose your personal information without your consent if this is:
- Necessary to provide you with the goods and services you have requested
- Necessary to protect or enforce our legal rights or interests or to defend any claims made against us by any person (including you)
- Necessary to lessen a serious threat to a person's health or safety
- If required by law
What are cookies? Learn more here
By continuing to use our website to search for your cruise holiday you agree to us using cookies for analytics, advertising and to improve our website. For example we may track which links you clicked on or which pages you visited and how long to determine the usefulness of that page.
We do use analytics programs (i.e. Google Analytics) to help us gain insight into how many people visit our website and how many save hold a cabin or look at ship page etc This helps us to improve our user interface and customer experience.
How will your information be protected?
We protect your personal information with up to date techniques and processes, which meet current industry standards to ensure that your personal information is kept secure and confidential. Only employees who perform services on our behalf, and are authorised to handle your information, will have access to your personal information. We will not retain any of your personal information for any longer that it is required by us, except to fulfill our legal obligations. With your help we will take all reasonable steps to make sure that the personal information is kept complete and up-to-date.
How to access and update your information?
You may ask us to give you access to the personal information that we hold about you at any time. This access is subject to some exceptions for example; you may not obtain access to information relating to existing or anticipated legal proceedings.
You can request access to your information by web page or email. You will be asked to specify the information that you want access to, and you will need to verify your identity before we are able to provide the information. This is a free service unless the information you request requires us to access archived material or spend significant time in preparation or research.
If this occurs we will advise the likely cost in advance and can help refine your request if necessary. We are committed to ensuring the information we hold on you is up to date and accurate.
If you do find inaccurate information let us know and we will take all reasonable steps to correct the information. If you believe the personal information that we hold on you is inaccurate or incomplete and Deck Chair Cruising does not agree with you, we will provide a statement expressing your disagreement with the information and where that information is kept.
What if you believe we have not lived up to our commitments?
Deck Chair Cruising is committed to protecting your privacy, and our policies and procedures have been developed with this intent. However sometimes human errors do occur.
If you think that we have not lived up to our commitment please contact us.
We will respond to any complaint within 5 working days. Where we have done the wrong thing we will apologise and take all reasonable steps to ensure that it does not happen again.
Deck Chair Cruising is bound by the National Privacy Principles for the handling of personal information. The Office of the Australian Information Commissioner (OAIC) website provides useful information regarding privacy and protection in Australia.